Return policy

While we do our best to achieve the fastest processing and delivery time, please anticipate a waiting period of approximately a week from order placement to door. We sincerely thank you for your patience.

We offer a 14-day return policy, allowing you to request a return within 14 days of receiving your item.

To qualify for a return, your item must be in its original condition, unused, with tags attached, and in its original packaging. Additionally, you must provide the receipt or proof of purchase.

**IMPORTANT!
Please note that our shipping service does not include a signature requirement. We strongly recommend planning accordingly or arranging for FedEx to hold your delivery for pickup to prevent any potential issues.

Thank you for your understanding!

Customers are responsible for return shipping costs. We advise using a trackable shipping service and purchasing shipping insurance.

To initiate a return, please contact us at support@brave-sun.com.

Please Note:

  • BRAVE SUN reserves the right to refuse any return request or refund due to policy or program abuse.
  • Products must be returned undamaged in the original carton with all parts and instructional manuals included.
  • Foam balls are considered consumables and may experience wear and tear over time, including cracking or crumbling with rough use. Once opened, they cannot be resold. If a return is processed, the cost of the foam balls ($25 each) will be deducted accordingly.
  • The extra-large plastic backboard may bend slightly due to the design of the back supports. This is considered normal wear and tear and does not affect the functionality of the product. As a result, returns or exchanges will not be accepted for this reason.
  • Refund amounts depend on the item's condition, duration of ownership, and method of purchase.
  • If merchandise delivery is refused without inspection, the customer will bear original and return shipping fees and may be subject to a restocking fee. The refund will exclude all shipping charges.
  • BRAVE SUN does not assume responsibility for merchandise damaged or lost during transit.
  • All shipments leave the BRAVE SUN warehouse in good condition. Any damage to the product, shortages or items lost in transit MUST be reported to BRAVE SUN within fourteen (14) business days of the ship date listed in the shipment tracking confirmation email.

  • If an order is marked as "Delivered" by the carrier, any disputes or issues that arise thereafter are the responsibility of the customer to resolve directly with the carrier. Once the delivery status has been confirmed by the carrier, BRAVE SUN cannot be held liable for lost, stolen, or misdirected packages.

  • The customer is responsible for the cost of shipping the product back to BRAVE SUN unless the product is defective, in which case BRAVE SUN must be given the opportunity to offer warranty service or replace the product, or unless otherwise stated at the time of purchase.
  • All return shipping charges must be prepaid; we will not accept C.O.D. deliveries.
  • If the packaging has been opened and the product has been used, a 20% restocking fee will be applied upon return. Please ensure the product is in its original condition to avoid this fee.
  • Items returned in damaged condition, missing parts, not in their original condition, or with obvious signs of use (for reasons not due to a BRAVE SUN error) may be subject to a deduction of up to 50% of the item’s price.

Damages and Issues:

Please inspect your order upon receipt. Contact us immediately if the item is defective, damaged, or incorrect, so we can address the issue promptly.

Refunds:

We'll notify you once we've received and inspected your return. If approved, refunds will be processed automatically to your original payment method within 14 business days.

Please allow additional time for your bank or credit card company to process the refund. If more than 15 business days have elapsed since your return was approved, please contact us at support@brave-sun.com.